Terms & Refund Policy

Draft for review by Seven Bites and its legal adviser before launch. Last updated: 5 October 2026.

1. About these terms

These terms apply when you order from Seven Bites ("we", "us") through this website, by phone, on WhatsApp or in our shop at . By placing an order you agree to them.

2. Ordering

Your order is confirmed when we accept it — usually by phone or message shortly after you place it. We may decline or cancel an order if an item is no longer available, if we cannot reach you, or if the delivery address is outside our area. If that happens after you have paid, we refund you in full.

3. Prices & payment

Prices are in Nigerian Naira (₦) and include VAT where it applies. Prices and offers shown on the website can change; the price confirmed with your order is the price you pay.

You can pay with cash or bank transfer on delivery, and — once available — by bank transfer online or with your 7Bite Wallet. Online payments are processed by our licensed payment partner, Monnify (Moniepoint). We never ask for your card PIN or bank password.

4. Delivery

We deliver within Ikot Abasi. Delivery times shown are estimates; weather, traffic and busy periods can cause delays and we'll keep you updated. Please make sure someone is available at the address and on the phone number you give us. If our rider cannot reach you, we may return the order to the shop and contact you.

5. Cancellations & refunds

  • Before we start preparing: you can cancel for free — call or message us as soon as possible.
  • After preparation has started: we may not be able to cancel, because food is made fresh for you.
  • Custom and celebration cakes: a deposit may be needed to start; it is refundable if you cancel at least 72 hours before the agreed date, after that it is not, because the cake is made specially.
  • Something wrong with your order? If an item is missing, incorrect or not up to standard, tell us within 2 hours of delivery with your order number and, if possible, a photo. We will replace the item or refund it.
  • How refunds are paid: to your original bank account or payment method, or to your 7Bite Wallet if you prefer, normally within 1–5 working days.

6. 7Bite Wallet & 7Bite Coins

The 7Bite Wallet holds prepaid credit that can only be spent at Seven Bites. It is not a bank account, does not earn interest and cannot be withdrawn as cash, except where the law requires a refund. 7Bite Coins are loyalty points with no cash value; we may change how coins are earned or used with reasonable notice, and coins may expire if an account is inactive for 12 months.

7. Promotions

Promo codes and offers have their own conditions (for example, the items they apply to and the end date) and can't be exchanged for cash. One code per order unless stated otherwise. We may withdraw a promotion that is misused.

8. Accounts

Keep your sign-in details private. You are responsible for orders placed with your account. Tell us straight away if you think someone else has used it.

9. Allergies & food safety

Our kitchen handles wheat (gluten), milk, eggs, nuts, soy and other allergens, so we cannot guarantee any item is allergen-free. If you have an allergy, please tell us before ordering and ask our team about ingredients. Hot food should be eaten soon after delivery; chilled desserts should be kept cold.

10. Contact us

Questions about an order, a refund or these terms? Chat with us, call or email .